Privacy Policy

1. Information We Collect

To provide a secure auction experience, we collect the following information:

• Account Data: Name, email address, phone number, and password.
• Verification Data: For sellers, we may collect government-issued IDs, tax identifiers (PAN), or business registration documents to verify authenticity.
• Transaction Data: Details of bids, purchases, and wallet transactions.
• Technical Data: IP address, browser type, and device information to prevent fraud and multi-account abuse.

2. How We Use Your Information

Your data is used specifically for:

• Facilitating real-time bidding and auction notifications.
• Processing payments and managing your wallet balance.
• Shipping coordination (sharing your address with the seller after payment).
• Fraud detection and automated risk assessment (Trust Score system).
• Customer support and dispute resolution.

3. Data Sharing

We do not sell your personal data. Sharing only occurs in these scenarios:

• With Other Users: When you win an auction, your shipping details are shared with the seller. When you bid, your public profile name may be visible.
• Service Providers: Payment processors (Cashfree), Logistics partners (Shippo), and Infrastructure providers (Vercel/Railway).
• Legal Requirements: If required by law or to protect the safety of our users and platform.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, password hashing (Bcrypt), and secure database protocols. However, no method of transmission over the Internet is 100% secure.

5. Your Privacy Rights

You have the right to access, correct, or request the deletion of your personal data. You may also opt-out of marketing communications at any time. To exercise these rights, please contact our support team.

6. Cookies

We use cookies to maintain your session and remember your preferences. You can disable cookies in your browser settings, but some features of Bidora may not function correctly.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please email us at privacy@bidora.me.